our booking process
our booking process
Detailed pricing is on the tab “Our Services” on our website.
We are excited to care for your pets! To start, please submit a booking request below. Once received, we will reach out to you during business hours, which are from 8 AM to 5 PM on weekdays and 8am - 1pm on weekends. Any requests submitted after 5 on weekdays or 1 pm on weekends will be addressed the following business day.
After reviewing your request, we will assign a dedicated team of our background-checked professionals to your home. Once your team is established, we will send you a link to create credentials for our app. Then you will download our app, Scout for Pet Owners. We will provide easy-to-follow instructions. Through the app, you will receive visit report cards, complete with pictures from each visit, ensuring full transparency and updates on your pets.
Next, we will schedule a meet and greet with your team via group text, so you can meet the people caring for your pets. Please note, if you're looking for a single person to handle all visits, we may not be the best fit, as we work with a team to ensure consistent, reliable service no matter what life throws our way.
After the meet and greet, we will confirm your requested services and get started with caring for your pets!
our policies
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We have a zero-tolerance policy for aggressive behavior towards humans. If your pet displays aggression and we are unable to continue care, we reserve the right to terminate services immediately. In such cases, the remainder of the scheduled services will still be charged. If an emergency contact is provided, we will reach out to them. Alternatively, we can assist in arranging transport to a boarding facility. However, if the pet cannot be handled safely, appropriate officials may be contacted. While we are deeply committed to the well-being of every animal, the safety of our team is our highest priority. Thank you for your understanding and cooperation.
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All pets must be flea-free before services. We have a zero-tolerance policy for fleas, and any pet with fleas will result in the immediate termination of services depending on the severity.
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We are committed to providing exceptional care for your beloved pets throughout the year, including holidays. As part of our dedication to maintaining high-quality service during peak times, we implement a holiday surcharge to ensure our availability and the best possible care for your furry friends.
Please be advised that a 25% surcharge will be applied to all pet sitting services scheduled on the following major holidays:
New Year’s Day
Martin Luther King Jr. Day
Easter
Mother’s Day
Memorial Day
Father’s Day
4th of July
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day
Day after Christmas
New Year’s Eve
This surcharge helps us compensate our dedicated staff for their commitment to caring for your pets during these special times. We appreciate your understanding and support in maintaining the high standard of service you expect from us.
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When a pet is taken outside on a leash, an additional charge will be applied. This includes various scenarios such as apartment buildings, condominiums, unfenced backyards, broken fences, front yard access, and walks lasting less than fifteen to twenty minutes.
For the safety of your pet, we strictly enforce the rule that pets must not be allowed to roam freely outside unless they are contained within a secure, enclosed yard. This policy ensures the safety of your pet while they are under the care of our team members, even in your absence. Please note that this policy applies specifically to instances where the pet is taken outside briefly and not given a full walk.
Kindly be informed that the base rate for our leash policy is an additional $6.
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Key pickup or key return (that occurs separately from the Meet & Greet or final pet visit) is $15. We kindly suggest that you leave a key out where it is accessible to all the team members on your team, to avoid this charge.
Example:
Under a plant pot.
Under the front door matt.
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We are delighted to offer our clients a complimentary initial meet & greet session. However, please note that an additional charge of $15 will apply if the client requests the same team member to attend another meet & greet without any changes to the schedule, location, or animals.
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Please note that any cancellations made less than 24 hours before the scheduled service will incur a cancellation surcharge of 75% of the visit price. This fee helps us cover the costs associated with last-minute adjustments and ensures fairness to our dedicated pet sitters.
We understand that unforeseen circumstances may arise, and we always strive to accommodate our customers as best we can. Your understanding and cooperation regarding this policy are greatly appreciated.
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To ensure we can provide the best care possible for your pet, bookings must be made amore than 24 hours in advance of the desired service time.
Please note that any bookings made within 24 hours of the service will incur a 75% surcharge for late booking. This fee helps us accommodate last minute scheduling adjustments and ensures that our pet sitters can give your pet the attention and care they deserve.
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Boarding requests during holidays may be denied due to high demand. We recommend booking drop-in visits and or overnight stays instead. Boarding requests that are approved will require all dogs to be up-to-date on vaccinations, and your dog may interact with other clients' dogs.
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We reserve the right to terminate services at any time if safety or policy concerns arise. If services are terminated due to aggressive behavior, fleas, or any policy violation, you will be charged for the remainder of the scheduled services.
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Upon booking please provide us with your vaccination records. We require all pets to be up-to-date on vaccinations.
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We are willing to give any pet their medication as they need it, although the following will apply.
Pets receiving injections or oral treatment will incur a modest fee. The increased liability of care is the cause of this. Please find the information below:
Medication (In Food): Medication that is wrapped or concealed inside of pill pockets, wet food, cheese, deli meat, or other items is considered to be "in food", and there is no additional cost. (+$0)
Medication (Oral/Topical/Drops): This fee will be incurred if the client requests that we hold the pet, open their mouth, massage their neck, or give any other additional mechanisms while administering an oral, topical, or drop medication. (+$3/pet)
Medication (Injections): In the event that the customer asks a team member to give an injection of any kind, such as insulin, chemotherapy, antibiotics, etc. (+$5/pet)
(Since pets can be stubborn at times, we will talk with you about any issues we uncover if your pet is not taking the medication as prescribed and decide whether to charge for it going ahead.
Please be aware that we reserve the right to withhold giving your pet medication if they act aggressively while doing so. You will be informed of this decision.
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Your pet’s safety is our top priority, especially during extreme weather. In cases of high heat or severe cold, we may cancel full walks if temperatures or heat indexes reach unsafe levels, to prevent health risks like heatstroke or frostbite. Please note, this policy does not apply to brief leash walks for quick potty breaks, which will still be offered as needed. Our goal is always to protect your pets from the dangers of extreme weather while they’re in our care.
New Client Booking Policy
To ensure the highest level of care and personalized service, we kindly ask that all new clients request services at least 7 to 10 days in advance. This allows us time to create your dedicated pet care team, schedule a Meet & Greet, and help you get fully set up in our Scout for Pet Parents app, where you’ll receive visit updates, photos, and communicate with your sitters.
We take pride in providing attentive, reliable care, and many of our regular clients book ahead—so planning in advance helps us give your pets the time and attention they deserve.
Please note: Any bookings made with less than 7 days’ notice will incur a non-negotiable $35 expedited scheduling fee. This fee helps us accommodate your request on short notice while maintaining the quality of care we’re known for.
Thank you for your understanding—we can’t wait to meet your furry family!
Thank you for choosing our services! We will respond to your request as soon as possible. Please allow up to 48 hours for a reply, as we are currently caring for other clients. We appreciate your patience and look forward to assisting you!